Informing individuals & identifying requests

You inform individuals about their rights and all team members are aware of how to identify and deal with both verbal and written requests.

Best Practice


  • Your organisation gives individuals clear and relevant information about their rights and how to exercise them.

  • There are policies and procedures in place that set out processes for dealing with requests from individuals about their rights.

  • All team members receive training and guidance about how to recognise a request and where to send them.


Accountability Check


  1. Do all team members understand how to recognise a request and where to send them?

  2. Would individuals say that your entity provides useful support and guidance materials to help them to exercise their information privacy rights?