You inform individuals about their rights and all team members are aware of how to identify and deal with both verbal and written requests.
Your organisation gives individuals clear and relevant information about their rights and how to exercise them.
There are policies and procedures in place that set out processes for dealing with requests from individuals about their rights.
All team members receive training and guidance about how to recognise a request and where to send them.
Do all team members understand how to recognise a request and where to send them?
Would individuals say that your entity provides useful support and guidance materials to help them to exercise their information privacy rights?